All BookitGY accounts
Account Deletion Policy
Version 1.0 · Effective: October 19, 2026
1. Requesting deletion
In the BookitGY app, sign in, open Profile, choose Delete account, review the notice and complete the confirmation for your sign-in method. Password accounts may need the current password; Google and Apple accounts may need fresh sign-in. If you cannot complete the in-app flow, contact https://www.bookitgy.com/support or support@bookitgy.com. Do not send passwords, one-time codes, full card numbers or secret access links to support.
2. Deletion is not ordinary subscription cancellation
If you only want to stop subscription renewal, use the authenticated BookitGY website at bookitgy.com to cancel while retaining any eligible paid-through access. Permanent deletion ends normal account access when safely finalized and may qualify for a refund of unused prepaid subscription time. Review future appointments and any obligations to other users before deleting; deletion does not automatically cancel appointments or off-platform payments.
3. What happens after confirmation
The time of authenticated confirmation is used for deletion and any eligible subscription refund. New subscription setup should not proceed while an unresolved deletion request is being handled. For US provider subscriptions, we seek to verify that future renewal is canceled. If the outcome is uncertain, cancellation or deletion is not treated as completed until confirmed. Where verification is pending, contact support@bookitgy.com for the current status. Support is available at support@bookitgy.com while a request is unresolved. A pending refund or remote cleanup may continue after otherwise-safe local deletion, with the outstanding obligation retained for reconciliation.
4. Refund consequences
Deletion during an unpaid trial prevents conversion to paid service; there is no fee to refund. Deletion during an eligible paid period qualifies for the actual unused prepaid portion of the current subscription fee, as detailed in the Provider Subscription, Cancellation & Refund Policy. Refund requests, processing and settlement are separate events. Verified billing errors and statutory remedies are addressed independently.
5. Information removed or anonymized
Subject to approved preservation requirements, deletion removes or anonymizes active login credentials and sessions, public profile/contact information, saved location and push tokens, provider listings and profile media, favorites, personal Feed content and reactions, personal chat text and attachments, and account-linked analytics details where applicable. Conversation shells and appointment history may remain in minimized form to protect the other booking participant and preserve record integrity.
6. Limited retained records
Restricted information may be retained for documented billing, tax, legal, fraud-prevention, moderation, appointment, security, dispute and reconciliation purposes. This can include minimal agreement evidence, payment and refund records, deletion-operation states, backups and legal holds. Retained information is not presented as an active public profile. Cloudinary and AWS media cleanup may be delayed or limited by shared-object protections or preservation obligations. The Privacy Policy explains category-specific retention principles.
7. Problems and assistance
If cancellation, deletion, refunds or vendor cleanup are incomplete, BookitGY will report known states rather than imply completion. Contact https://www.bookitgy.com/support for assistance. Verified erroneous charges and legally required remedies are not limited by the ordinary unused-time calculation.